Helabet Terms &
Conditions

Welcome to Helabet. These Terms and Conditions ("Terms") govern your access to and use of the Helabet platform, including the website at helabet.asia, the Helabet mobile application, and all associated services. By registering an account or using any part of the Helabet platform, you confirm that you have read these Terms in full and agree to be bound by them.

These Terms form a legally binding agreement between you and Helabet. If you do not agree with any part of these Terms, you should not register an account or use the platform. If you already have an account and no longer agree to these Terms, please contact our support team to close your account.

Helabet reserves the right to amend these Terms at any time. Material changes will be communicated to registered players. Your continued use of the platform following any update constitutes your acceptance of the revised Terms.

To register and use a Helabet account, you must meet all of the following eligibility requirements:

• Age: You must be at least 18 years of age. Helabet does not permit underage gambling under any circumstances.
• Legal capacity: You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• Jurisdiction: You must not be accessing the platform from a jurisdiction where online gambling is prohibited by law.
• Not self-excluded: You must not be subject to a self-exclusion order, either through Helabet or any other gambling platform.
• Not a Helabet employee: Employees of Helabet and their immediate family members are not permitted to hold player accounts.

To access the full range of Helabet services, you must register a player account. During registration, you are required to provide accurate, complete, and up-to-date personal information. Providing false information is a breach of these Terms and may result in account closure.

• One account per person: Each individual may hold only one Helabet account. Duplicate accounts will be closed and any associated funds may be forfeited.
• Account security: You are responsible for keeping your login credentials confidential. Do not share your username or password with anyone.
• Accurate details: Your name, date of birth, and contact information must match your official identification documents.
• Verification: Helabet may request identity verification documents at any time, including before processing withdrawals. Failure to provide requested documents may result in account suspension.

If you suspect that your account has been accessed without your authorisation, contact Helabet support immediately. We will investigate and take appropriate action to secure your account.

Helabet supports a range of local payment methods for players in Bangladesh, including bKash, Nagad, and Rocket. All deposits and withdrawals are processed in accordance with the following conditions:

• Minimum deposit: The minimum deposit amount is stated on the deposit page and may vary by payment method.
• Withdrawal eligibility: Withdrawals may only be made to a payment method that has been previously used to deposit, or to a verified account in your name.
• Processing times: Deposits are typically credited within minutes. Withdrawal processing times vary by method but Helabet aims to process all withdrawal requests promptly.
• Verification requirement: Helabet may require identity verification before processing a withdrawal. This is a standard anti-fraud measure and applies to all players.
• Currency: All transactions on the Helabet platform are processed in the currency displayed at the time of the transaction.
• No third-party payments: You may not deposit funds from a payment account that does not belong to you, and withdrawals will only be made to accounts in your own name.

Helabet offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the following general terms, in addition to any specific terms stated for each individual promotion:

• Wagering requirements: Bonus funds are subject to wagering requirements before they can be withdrawn. The applicable wagering requirement is stated in the promotion terms.
• One bonus per player: Unless otherwise stated, each promotion is available once per player, per household, and per IP address.
• Eligible games: Not all games contribute equally to wagering requirements. The contribution rate for each game category is stated in the promotion terms.
• Expiry: Bonus funds and free spins expire if not used within the timeframe stated in the promotion terms. Expired bonuses cannot be reinstated.
• Abuse: Helabet reserves the right to withhold or void bonuses where there is evidence of bonus abuse, including the use of multiple accounts or coordinated betting patterns designed to exploit promotional offers.

All bets placed on the Helabet platform are subject to the following rules:

• Bet confirmation: A bet is only valid once it has been confirmed by the Helabet system and a bet reference number has been issued. Bets that have not been confirmed are not valid.
• Obvious errors: Helabet reserves the right to void bets placed at odds that were clearly incorrect due to a technical or human error. In such cases, the stake will be returned.
• Minimum and maximum stakes: Minimum and maximum stake limits apply to all bet types and are displayed at the time of placing a bet.
• Void bets: Bets may be voided in circumstances including but not limited to: event cancellation, match abandonment, or evidence that the outcome was known at the time of betting.
• Game malfunctions: In the event of a technical malfunction during a game, all affected bets will be voided and stakes returned. Helabet is not liable for losses resulting from technical issues beyond our control.

For live casino games, the rules of each individual game apply in addition to these general betting rules. Game-specific rules are displayed within each game.

Helabet is committed to providing a fair gaming environment for all players. The following activities are strictly prohibited and will result in immediate account suspension and forfeiture of funds:

• Use of bots or automated software: Using any software, script, or tool to automate betting or game play is prohibited.
• Collusion: Coordinating with other players to gain an unfair advantage, particularly in live casino games, is prohibited.
• Exploitation of errors: Deliberately exploiting technical errors, pricing mistakes, or software bugs to gain an advantage is prohibited.
• Match fixing: Placing bets on events where you have prior knowledge of the outcome, or where the outcome has been manipulated, is prohibited.
• Fraudulent chargebacks: Initiating a chargeback on a deposit after using the funds to place bets is considered fraud and will be reported to the relevant authorities.

Helabet reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Provision of false or misleading information during registration or verification.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete identity verification within a reasonable timeframe.
• At the player's own request, including self-exclusion requests.

Where an account is closed due to a breach of these Terms, any bonus funds will be forfeited. Real money funds that were deposited and not used in breach of these Terms will be returned to the player after any applicable investigation is complete.

Players who wish to close their account voluntarily may do so by contacting Helabet support. Account closure requests are processed within 24 hours.

Helabet is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available to all registered players through the account settings section.

• Deposit limits: Set daily, weekly, or monthly deposit limits to control your spending. Limits take effect immediately and can only be increased after a mandatory cooling-off period.
• Self-exclusion: Request a temporary or permanent self-exclusion at any time by contacting Helabet support. During a self-exclusion period, you will not be able to access your account or receive promotional communications.
• Reality checks: Enable session time notifications to remind you how long you have been playing.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for more information and resources.

Helabet collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. Key points include:

• We collect personal information provided during registration and verification, as well as data generated through your use of the platform.
• Your data is used to operate your account, process transactions, comply with legal obligations, and improve the platform.
• We do not sell your personal data to third parties.
• We use industry-standard security measures to protect your data, including 256-bit SSL encryption.

For full details of how Helabet handles your personal data, please read our Privacy Policy.

All content on the Helabet platform — including but not limited to the website design, logos, graphics, text, software, and game content — is the property of Helabet or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Helabet platform for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or create derivative works from any content on the platform without the prior written consent of Helabet.

Game content is provided by third-party game providers and is subject to those providers' own intellectual property rights. Helabet does not claim ownership of third-party game content.

To the fullest extent permitted by applicable law, Helabet's liability to you in connection with your use of the platform is limited as follows:

• Helabet is not liable for any indirect, incidental, special, or consequential losses arising from your use of the platform.
• Helabet is not liable for losses resulting from technical failures, internet outages, or circumstances beyond our reasonable control.
• Helabet is not liable for the content or availability of third-party websites or services linked from the platform.
• In all cases, Helabet's maximum liability to you shall not exceed the amount of funds held in your Helabet account at the time the claim arises.

Helabet reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify registered players by email or via an in-platform notification at least 7 days before the changes take effect, where practicable.

Minor changes — such as corrections to typographical errors or clarifications that do not affect your rights — may be made without prior notice. The date at the top of this page will always reflect when the Terms were last updated.

If you do not agree with any changes to these Terms, you should stop using the platform and contact support to close your account before the changes take effect. Continued use of the Helabet platform after the effective date of any changes constitutes your acceptance of the updated Terms.

If you have any questions about these Terms and Conditions, or if you need help with your Helabet account, our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly through the Helabet platform — the fastest way to get help.
• Email: [email protected]

For questions specifically about responsible gaming tools, self-exclusion, or deposit limits, please visit our Responsible Gaming page or contact support directly.